User Data Deletion

Effective date: 4 October 2026

Disconnect the Meta integration

1. Open Facebook and go to Settings & privacy, then Settings.
2. Open Business integrations (or the equivalent Page/business integration settings).
3. Select Vectra Odoo Social Hub and choose Remove.
4. If you manage a Facebook Page, also review the Page's connected apps and business integrations.

Removing the integration revokes future platform access. It does not by itself erase CRM leads, messages or audit records already stored in Odoo.

Request deletion from Odoo

1. Open our contact page.
2. Use the subject User Data Deletion Request.
3. Provide the email address used with us and, where relevant, the Facebook or Instagram Page name and ID.
4. Describe the account, lead, message or other information you want removed.

Do not send passwords, access tokens or identity-document numbers in the initial request. We may ask for proportionate information to verify that the requester is authorized to act for the affected account or organization.

What happens next

We will acknowledge the request, verify it where necessary, identify data within scope, and delete or anonymize eligible records. We aim to complete valid requests within 30 days, subject to applicable law and reasonable extensions for complex requests. Information may be retained where necessary for legal obligations, security, fraud prevention, dispute resolution or the establishment, exercise or defence of legal claims.

Confirmation

When the request is complete, we will confirm the outcome through the contact details supplied with the verified request.